How do i buy from your store?
When you find the item you want,just enter your order quantity,select your country and click buy now.Then after checking the order details,you can proceed to check out and make payment.
How long is your processing time?
Normally I ship in 24 hours after receive payment(except weekend and holidays stipulated by the state). But bigger order may take more time for processing, so we can ship your order out in 24-72 hours.
How long will it take for delivery?
DHL/UPS/FedEx 3-5 working days
EMS 7-15 working days
Ordinary registered mail 10-25 working days
Post Air Mail 15-35 working days
By the way, different country the delivery time is different, wish buyers could kindly understand, thanks.
I didn't receive my package, what do I do now?
Firstly, please check your tracking number at the website of the shipping company, to check whether the package still be processed on the way. And please also check whether the address information you left is correct. None of the above, please feel free to contact me by sending email to:firstname.lastname@example.org.
The commonly used tracking website:
1. http://www.17track.net/index_en.shtml (Apply to all countries)
2. https://www.usps.com/ (Apply to US buyers)
3. http://www.singpost.com/ (Apply to Singapore registered parcel,the tracking No. format is like RFxxxxxxxxxSG)
4. http://www.parcelforce.com/ (Apply to UK buyers)
5. http://auspost.com.au/track/ (Apply to AU buyers)
6. http://www.canadapost.ca/cpo/mc/languageswitcher.jsf (Apply to CA buyers)
How to place an order from eCrater store?
1). Click button "Add to Cart"
2). Click button "Checkout"
3). Click button "ADD YOUR SHIPPING ADDRESS"
4). Click button "SUBMIT ORDER"
5). Click button "Check out with PayPal"
6). Login to your PAYPAL account, pay money for the order.